Ballina Reef Aquariums — Aquarium in Ballina

Reviews of Ballina Reef Aquariums

• Cody

  Added 2016.07.09

  Trent and Rebecca have a huge range of fish at reasonable prices and are always happy to help with any queries we have. I've purchased several fish from them (including an eel tailed catfish that we couldn't find anywhere else!) and they're always happy and healthy. I recommend this shop to anyone who needs aquarium advice, tanks or almost any fish you can think of.
• Christian

  Added 2015.09.01

  Very helpful
• Hannah

  Added 2015.02.06

  I think the kids are very distracting and noisy. Not good for buisness.
• Timothy

  Added 2013.08.01

  Always a condescending vibe when I go there, not worth going there even for fish food.
• Gabriel

  Added 2013.06.02

  Bought 3 fish recently from Ballina Reef Aquariums and within 5 days one of them had died. It was unwell when I got it, never ate and had swim bladder issues. The tanks were dirty the first time I went in and fish were dead/dying/eating other dead fish, and the water temp seemed too high in the cold water tanks. BUT I decided to chance it as they were good-looking fish. When I went back to ask about their refund or replacement policy, I was told there were no refunds or replacements, despite my fish clearly being sick from day one because of the conditions it came from. After being denied a refund or replacement, I questioned how the fish were being treated and if they really should be sold, as this time I noticed more dead/dying fish (shrimp eating dead fish, fish sinking to the bottom and swimming upside down), and fish with white spot (parasites that feed off the fish). All I asked was for a refund and for the fish to be treated for disease, because if the fish looked healthier the next time I came in I would be more than happy to purchase more... but instead the owner was defensive and told me there was nothing wrong with her fish. Good customer service would be thanking me for notifying her that she has sick fish, and then proceeding to treat them or at least say she is intending to! Just a warning, if you buy any fish from there I recommend you quarantine them for a few weeks first, don't risk infecting your other fish. Also if you notice any unwell fish, say something! Fish are little lives, not just money in someone's pocket